About the event

VTEX DAY 2024

VTEX DAY is one of the biggest digital commerce events in the world. It has been held for 14 years and is extremely important for the entire digital commerce ecosystem. It brings together thousands of people, including customers, suppliers and influencers - the most important names in retail - to present their solutions and news. It's an opportunity to exchange knowledge, debate trends, strengthen networking and gain insights that can be used to improve business. In 2024, the event will reach its 15th edition and will take place on April 11 and 12 at the São Paulo Expo, with the aim of guiding the market into the future in an efficient, pragmatic and immersive way.

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Location and timetable

Frequently asked questions

We know that your time is valuable!

That's why we've listed below the main topics that are absolutely essential for your participation in VTEX DAY 2024. Be sure to read the whole document and if you have any further questions, please get in touch.

1. EVENT INFORMATION (DAY, PLACE, TIME, ETC.)

Will the event be in person? Will there be an online alternative?

VTEX DAY 2024 will be 100% face-to-face and there will be no live stream.

The event takes place at the São Paulo Expo, located at Rodovia dos Imigrantes, 1.5 km - Vila Água Funda.

The event takes place on April 11 and 12, 2024.

The event will take place over two days, on April 11 and 12, 2024.

The times may still change and we will confirm this via social media. However, the pavilions are scheduled to open at 8.30am. The general program of the event starts at 9 a.m. on both days. We will update the schedule of lectures shortly.

The event ends at 8pm on 11/04 and at 10pm on 12/04.

Registration will be open until 6pm on both days of the event.

The event is not intended for minors. However, minors under the age of 18 are not prohibited from entering, as long as they are accompanied by their guardians. VTEX DAY 2024 does not have content options for minors or accessibility, such as play areas or diaper changing facilities, for example. When entering the event with minors, guardians must sign a form acknowledging that they are aware of this information.

Yes. Prices and conditions will be announced on site.

Yes. Please send your request after the event to credenciamento@vtex.com.brso that our team can confirm your participation in the event and issue the certificate.

SP Expo has a parking lot with more than 4,500 spaces in front of the pavilion. Visit the website for prices and conditions: saopauloexpo.com.br/en/

Yes, the nearest metro station to the event (900m) is Jabaquara, on line 1-Azul. From there, it is still possible to take a car by app or the 605A-10 Centro Paralímpico / Metrô Jabaquara bus. Private transportation options to the event will also leave from specific points that will be announced in April.

Yes. 

2. INGRESSES

Before finalizing your purchase, please read our purchasing policy, terms and conditions carefully.

Yes, you can buy your ticket here: https://vtexday.com.br/#content_ingressos or https://vtexday.com.br > Tickets button

Tickets are only sold online, but you can print out your ticket and take it with you on the day of the event.

You can find all the information on our website:
https://vtexday.com.br/#content_ingressos or https://vtexday.com.br > Tickets button

Yes. Once your purchase has been made, you will receive confirmation in the same e-mail address as your login.

Tickets are sold exclusively through the website. If tickets do not sell out, we will sell a limited quantity at the box office.

The ticket (VIP or FULL PASS) gives access to two days of the event, only for the holder who has filled in the details in the system.

We won't have this option for single-day tickets, only tickets for the two-day event will be sold.

Ticket sales end on April 10, or while stocks last.

If they are students and can prove it, yes. However, the event is not intended for minors. However, minors under the age of 18 are not prohibited from entering, as long as they are accompanied by their guardians. VTEX DAY 2024 does not have content options for minors or accessibility, such as play areas or baby changing facilities, for example. When entering the event with minors, guardians must sign a form acknowledging that they are aware of this information.

Half-price tickets are available for students, disabled people, teachers and the elderly over 60. Proof of entitlement will be required at the time of purchase and at the entrance. Proof of entitlement to the benefit must be provided both at the time of purchase and at the entrance to the event

Yes, you can buy unlimited tickets per registration. However, at the time of purchase, the buyer can include (name, email and CPF for each ticket purchased), as well as the discount coupon, when necessary, in order to control the quantity purchased.

VTEX DAY offers the option to buy a package of 10 tickets. At the time of purchase, the buyer can select the 10-ticket package option. Once payment has been confirmed, the system will generate 10 promocodes so that the buyer can manage their invitations.

The exchange of ownership for single tickets is not allowed within the sales platform. Exchanges can only be made for purchases of 2 or more tickets.

You can change the ownership of the ticket until 10/04

No, you have to cancel the entire purchase.

The NF-e will be issued within 30 (thirty) days of the end of the event.

Please send your request to credenciamento@vtex.com.br
Important:Refund fee: in the event of a request to issue an invoice in advance of the deadline and cancellation of your ticket, a tax fee will be deducted from your refund.

All our sponsors have their own discount coupons. See the list of our sponsors here:

Yes. VTEX DAY has discounts from partnerships with VTEX, which can be requested or purchased through VTEX customer service. The discount coupon can be added to the payment option at the end of your purchase.

Payment can be made by Boleto Bancário, Credit Card and Pix.

Yes, you can cancel and request a refund within the official ticket sales platform or by contacting credenciamento@vtex.com.br.
Please note that cancellations will only be made if they meet the criteria of our Purchasing Policy - accepted at the time you purchased your ticket.

In the event of a cancellation request, the purchase price will be refunded, provided that this right is requested within 7 (seven) days of the date of purchase and that it is within 4 days of the date of the event, April 11, 2024.

Tickets can only be canceled up to 4 days before the event.

Refunds will be made upon confirmation of payment and cancellation.
Boleto: bank deposit within 20 working days.
Debit card: refund in accordance with the deadlines and internal procedures of the issuing bank.

3. PHYSICAL TICKET WITHDRAWAL

Customers will be able to pick up their tickets at the venue after registration opens on Thursday, April 11, from 9am to 6pm, and Friday, June 12, from 9am to 6pm. Remember that your ticket will be available on your cell phone as well.

For your security, tickets for all purchases made by credit card and bank slip can only be delivered on presentation of the following documents: QRcode and order number sent by e-mail received after payment confirmation.We will have self-service totems for printing on site.

Once the tickets have been picked up or received, they are the responsibility of the buyer.

It is possible to request the issue of a second copy of your credential in the event of loss, theft, erasure/damage of the first copy. The ticket holder can make this request by going to the accreditation office at the venue.
Remember that the first copy of the ticket will be invalidated, making it impossible to enter the event.

The service for issuing a duplicate of the credential will be available to everyone, subject to payment of an extra fee of R$300.00 for the duplicate.

The service of issuing a duplicate credential will be available to all those who present their credential (torn or damaged) at the accreditation venue. There is no additional cost for issuing a duplicate.

The service for issuing a duplicate credential will be available to anyone who presents a police report to prove that the event occurred in the state of São Paulo - SP. In this case, there will be no additional cost for issuing the duplicate.

4. AGENDA, CONTENT AND LECTURES

The agenda with speakers and times will be available on our website and social networks. Follow us!

The VTEX DAY lectures take place on 8 stages.
During the Main Track talks, there will be no simultaneous talks on other stages. However, when there is no program in the Main Track, the talks will take place simultaneously on the other 7 stages of the event.

Each stage will have a specific program, with each talk lasting an average of 30-35 minutes and a 10-minute break between talks. On the Main Track, the lectures last an average of 45 minutes.

You can define your content track via the VTEX DAY APP and website. Just go to the app store and download it or go to vtexday.com.br.

Each speaker coordinates their presentation and they can open up the lectures for questions or comments.

We ask that, if you want to take photos with speakers, you only talk to them before or after the lecture, so as not to disrupt the program. Each decision to accept or not is personal.